DOVETAIL Contract Furniture Ltd.

Contract Furniture Ltd has become one of the UK’s leading furniture dealerships, due to its service approach and ability to provide furniture solutions rather than being purely product based. Whilst we work with world-class manufacturers, Dovetail also seeks companies with which to partner in order to provide a comprehensive installation, move management and Day 2 service package for both existing and future customers. Our approach is to provide a total solution that will enable our customers to be fully supported on an ongoing basis.

defines its business in terms of the value it creates, rather than merely the products and services that it offers. This enables us to be innovative, developing new services and adapting and changing even well established approaches if they cease to become valuable to our customers. It also means that Dovetail’s organization structure can be driven by customer demand, able to change as the needs of our clients evolve. This versatility enables a more responsive service, allowing us to concentrate on delivering what is fundamental to our clients rather than merely sticking to the terms of a contract or sales agreement.

Providing expertise is core to the business and central to the Dovetail ethos is the belief that we must offer a credible, achievable and effective service instead of over-promising and under-delivering.

Service must be measurable and we aim to support the relationship with our clients by on-going evaluation, ensuring that what we do remains both productive and relevant.

“The sale merely consummates the courtship, at which time the marriage begins.”
- Theodore Levitt, Harvard Business Review, 1983

		Results depend on relationships. Delivering excellence at Dovetail means expecting more of ourselves than others think is possible in order to deliver performance that is second to none. Managing customer relationships is essential to the success of any business. Dovetail has built its reputation by adhering to the simple principle that for its customers, Day 2 is as important as Day 1. Clients don’t just buy design they buy a result. Dovetail has been delivering those results for over 10 years and has worked for many of its clients for all that time - they trust us. As well as all aspects related to the supply and installation of furniture, including project management, installation and refurbishment, our expertise includes planning, move management and facilities-based Day 2 service. Consultancy can be provided in all areas in which Dovetail are experts, ensuring that we deliver superlative service because Dovetail is client focused.

What? What are the financial justifications for Move Management? There are two: 1) The first is eliminating downtime. If your own staff plan and manage the relocation, they will not be fully available to the business 2) The second is avoiding pitfalls. Most companies do not relocate frequently. A poorly managed move can be highly disruptive and extremely expensive.
When? When do our clients consider using Move Managment? In our experience, clients employ Move Managers: - when they are too busy running their own business - when they have never undertaken a move of such scope - when their staff are already too stretched or lack the relevant experience to handle relocation - when they want to avoid senoir managment being employed in undertaking
How? - Dovetail can provide a "Single Source Solution" to handle the entire move managment service. Tailored to fit : - can provide a comprehensive service, with an adaptability to fit a wide variety of situations - assume entire responsibility for a successful move - are fully flexible in our response to your needs - will work in partnership to ensure that your relocation goes smoothly and efficiently - can formulate and implement relocation plans
Moving Services. We can supply the following services:
Move Managment Sequential Packing/Unpacking Archival Services Removal Services Decommisioning / recommissioning of IT equiptment		Security Shredding Furniture Storage Magnetic Tape & Disc Storage Security & Fire Safe Relocation
IT Relocation Services Our IT partnership specialists will work with your IT experts to provide specialist planning and support. We have unique knowledge and experience of getting computer equiptment safely from A to B, to include dedicated server transportation and equiptment integration. Benefits to your business are clear: streamlined computer moves ensuring minimum downtime and the company back in business as planned.
Contact us for more details.